Mai Lor Lee

Project Coordinator | Healthcare | Driver

 

 

Relevant Experience

 

·               Summary: Highly effective, self-starting, and results-driven project coordinator with over 10 years of experience in various industries. Experienced in managing projects and client relationships, leading and training team members, and delivering results in a fast-paced environment.

·               Core PC Skillset: Experience includes scheduling meetings and teleconferences, creating meeting agendas and status reports, tracking project plans and project financials, maintaining all project documentation, and driving project plans to completion on time and where applicable, within budgets.

·               Soft Skills: Strong communication with interpersonal skills that allow for effective interaction with individuals and teams at all levels of organization structure.

 

Projects

Sunrise Styling01/2013 to Present

Event Designer, Planner and Manager

Design, plan, manage and execute events and programs according to agreed upon standards while staying within clients’ allotted budget plans.

·               Consult with clients to design and implement their special events.

·               Employ excellent communication and project management skills to meet client objectives, timelines and budgets.

·               Manage vendor relationships to obtain favorable pricing for clients.

·               Serve as liaison between vendors and clients to streamline communications.

·               Submit event proposals to client and track contract approvals and related documents.

·               Execute event plans and manage all aspects of the event to ensure success and client satisfaction.

·               Develop and produce The Rare Wedding Affair fair.

·               Develop marketing plan to promote wedding fair and generate interest. 

·               Create and manage The Rare Wedding Affair’s social media pages and generate content to create awareness and engage attendees.

 

Wolters Kluwer Health (ProVation Medical)07/2014 to 06/2016

Project Coordinator/Medical Content Specialist

Led implementation team to install medical software for new clients while ensuring both project timelines and client satisfaction are achieved.

·               Collaborated with team members and management to create and improve project management processes in order to attain operational efficiencies.

·               Developed and communicated project scopes of work to clients as well as managed client relationships by responding to inquiries, addressing concerns, and providing follow up software training as needed to ensure client satisfaction.

·               Created medical care plans and input into ProVation software in accordance with client’s requirements and provide exemplary customer service.

·               Developed, updated, and tested medical content for ProVation software to provide quality assurance and validate product effectiveness as well as providing technical troubleshooting.

·               Managed project plan, resource alignment, and drove team to complete project on time.

·               Authored all project documentation that included project schedules, scope, change orders, status and post mortems.

·               Determined necessary resources and project timeline and tracked status of projects daily; reported project status to management.

·               Acted as a liaison between business, technical and legal departments.

·               Instituted and led daily status meetings to drive rapid completion of critical deliverables.

·               Spearheaded executive program review meetings with key stakeholders (internal and external) to ensure expectations were met.

Target06/2012 to 07/2014

Alarm Center Monitor and Trainer

Monitored store security signal activities to assess and triage emergencies. Initiated action to locate executives and emergency responders in the event of an emergency. 

·               Collaborated with management and led project to improve Target’s security processes. Developed and documented project outcomes for management evaluation.

·               Led training for all new employees to ensure proper processes and protocols are adhered to.

 

Fiserv Card Services12/2009 to 06/2012

Production Specialist/Project Coordinator

Produced, led and trained peers to create and manufacture secure debit and credit cards in a timely manner to exceed customer timelines.

·               Maintained flexibility and knowledge in all stages of production to certify ability to assist with bottleneck areas as to proactively master daily projects.

·               Maintained project documents and other information in the project repository ensuring easy access and usability by the project team.

·               Built reporting/status updates, agenda stakeholder and owner meetings, facilitating other meetings, monitoring and driving overall project plan

·               Tracked risks, assumptions, issues, & decisions and follow-up

 

Hmong American Partnership     12/2007 to 09/2009

Office Manager/Project Coordinator

·               Maintained the facility to provide a great working environment as well as a welcoming space for clients and funders.

·               Worked directly with executives to ensure that projects and programs were executed and developed to exceed expectations.

·               Coordinated office services, such as onboarding new personnel and special management projects as well as maintained multiple directors’ calendars.

·               Tracked and managed contemplated change notices and change orders in the database

·               Maintained the project change control process including a structure to manage and track changes in the scope of the project.

·               Identified and documented project issues and risks in information technology project plans and escalated to senior management.

 

Fiserv Card Services                                                                                  06/2005 to 12/2007

Department Administrative Assistant

·               Upheld client and vendor communications to ensure proper inventory quantity and stock was on hand.

·               Managed client orders to provide timely and accurate orders; responded quickly to clients’ service and order requests as well as provided recommendations and quotes for new products/orders to clients.

·               Performed administrative duties for two different departments.

 

 

Volunteer

 

Page Education Foundation                                                                     04/2013 to Present

Lead Gala Volunteer                                  

 

·               Supervise and train 100+ volunteers on duties and roles as well as provide feedback at the end of the event.

·               Assist with planning and coordinating event raising over $450,000.

·               Implement volunteer policies and procedures as well as serve as liaison between volunteers and staff.

·               Resolve grievances, handle guest questions and promote cooperation and interest.

 

Skills and Expertise

 

Technical: MS Office Suite, MS Project, Wolters Kluwer In-House Proprietary Software

 

Functional: Project Management, Organizational Development, Project Scheduling, Project Budgeting, Strategic Planning and Analysis, Event Planning and Management, Team Management, Problem Resolution, Relationship Building

 

Methodologies: Agile, Waterfall

 

Industry: Healthcare, Retail, Financial Services, Non-Profit, Hospitality, Events, Weddings

 

Education

 

University of Minnesota, College of Education and Human Development, Bachelor of Science, Recreation, Park and Leisure Studies